Introduction to ITIL

This course aims to deliver a basic understanding of what the ITIL framework is and how it is applied to IT Service Management (ITSM).

Kinetix SD – Training

These training videos are for assisting technicians with how to handle tickets and calls. Some of the answers to quiz questions are not in the video, but in the documentation which is available on SharePoint (Please Select a Client…...

FortiManager – Training for SD

These Training Videos are intended to guide the SD Team through the Use and Administration of the FortiManager PortalThe Topics Covered are: Management and Basic ConfigurationVPNAdvanced Settings, Web Filtering and Application Control

Chicken Farmers of Ontario (CFO) – SD Training

This training video is an Introduction to Supporting CFO Users Some of the answers to quiz questions are not in the video, but in the documentation which is available on SharePoint (Please Select a Client… Chicken Farmers of Ontario (CFO))
AV Defender Training

AV Defender Training

When clients purchase our Manage-IT solution for a Windows Host/Server/Workstation, our AV Defender anti-virus solution is packaged with it.  AV Defender provides an all-in-one solution for the protection of customer devices and networks.

CyberSecurity Training – Email Spoofing and How to Detect It

This course will is part of our series on CyberSecurity and in this course, you will learn: What is Email Spoofing? What it costs Companies An Example of an Attack How can users protect themselves The course is based around articles and information provided by the...
Microsoft Surface Hub 2S

Microsoft Surface Hub 2S

This Course will guide you through  how to unbox, mount, and set up the Microsoft Surface Hub 2S and Steelcase Roam™ Mobile Stand
ConnectWise – Time Fundamentals

ConnectWise – Time Fundamentals

Time is the most important resource in your company. An hour that is not tracked and entered in ConnectWise is essentially lost. If a business is unable to track where time is spent, the most valuable resource becomes uncertain. Whether time is Billable, Non-Billable,...