ConnectWise – Ticket Time Entry
This Couse will give you an Overview on How to Enter Time in the different Ticket Types you may be required to work on, in ConnectWise. Please begin the Couse using the Lessons Listed..
ConnectWise for Service Desk
This Course is intended to introduce New Service Desk Technicians to ConnectWise. The course will present the basic information that is required for the Technician to become familiar with and start using ConnectWise. Get started using the Lessons listed.
N-Central Training for Service Desk
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Bomgar Training for Service Desk
BeyondTrust, formerly known as Bomgar is a Remote Support Console that Jolera employs to facilitate Remote Access to Clients that do not subscribe to your Manage-IT Workstation Product. This course will cover the basics of Initializing a Remote Session and some...
Intro to Jolera – Part 4 – Fire Safety
Intro to Jolera – Part 3 – Occupational Health & Safety
Channel Introduction – Jolera
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Intro to Cyberboxx for Service Desk
Intro to Jolera – Part 2 – Workplace Policies
Congratulations for passing the first part of your introduction to Jolera! This next course is also required for all Jolera employees to pass. Jolera takes workplace policies very seriously.
Cyber Security Awareness
Learn how to protect your data and keep your company...